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I don't do Operations Center or take calls any more

David Daily 2023-03-09 11:56:32 -06:00
parent 750390756a
commit 65a23ab3fa
1 changed files with 2 additions and 2 deletions
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GloVar.md

@ -42,9 +42,9 @@ If the last stored modified time the script made is different than its last modi
Every time we process the `ini`, we completely destroy the automagically created file because that is the easiest way to make sure there isn't any extra stuff in there. Every time we process the `ini`, we completely destroy the automagically created file because that is the easiest way to make sure there isn't any extra stuff in there.
Next, we loop though each line, with regex putting the section name in `RESection` and if it is a Key/Value pair it puts the Key in `REKey` and the Value in `REValue` (wow, what a surprise). If it is under the "Serial Numbers" section it gets made uppercase and the uppercase value is written to the ini. If it is under the "Operations Center" section and the key is `usr` (use it for username, usually only have one), it does the same thing. If the Key is `case`, it strips the `( )` off the front and the back. Next, we loop though each line, with regex putting the section name in `RESection` and if it is a Key/Value pair it puts the Key in `REKey` and the Value in `REValue` (wow, what a surprise). If it is under the "Serial Numbers" section it gets made uppercase and the uppercase value is written to the ini. ~~If it is under the "Operations Center" section and the key is `usr` (use it for username, usually only have one), it does the same thing. If the Key is `case`, it strips the `( )` off the front and the back.~~
If the Key is `xid`, we do some more work. I have a CSV I keep of people I talk to ([example here](https://daviddaily.dev/david/d3k/src/branch/master/emails.example.csv)) that is up to 387 lines. It is also easily added to with [addemail.ahk](https://daviddaily.dev/david/d3k/src/branch/master/addemail.ahk). If the unique identifier of the caller (xID) is found in the CSV, it fills in the details in the `ini` and in the hostrings. If it is not found, we run [addemail.ahk](https://daviddaily.dev/david/d3k/src/branch/master/addemail.ahk) to add their info to the table. ~~If the Key is `xid`, we do some more work. I have a CSV I keep of people I talk to ([example here](https://daviddaily.dev/david/d3k/src/branch/master/emails.example.csv)) that is up to 387 lines. It is also easily added to with [addemail.ahk](https://daviddaily.dev/david/d3k/src/branch/master/addemail.ahk). If the unique identifier of the caller (xID) is found in the CSV, it fills in the details in the `ini` and in the hostrings. If it is not found, we run [addemail.ahk](https://daviddaily.dev/david/d3k/src/branch/master/addemail.ahk) to add their info to the table.~~
If the section name is changed to `clear`, the contens of the documentation file (where I keep notes on the call / what goes in the case management system) and the contents of the `ini` are appended to a log file that I've had since I came up with the idea in August 2017. Its only 63747 lines long as of writing, but then again its just a `.txt` file. We also copy [the template](https://daviddaily.dev/david/d3k/src/branch/master/glovarsource) to the ini with the overwrite option enabled. If the section name is changed to `clear`, the contens of the documentation file (where I keep notes on the call / what goes in the case management system) and the contents of the `ini` are appended to a log file that I've had since I came up with the idea in August 2017. Its only 63747 lines long as of writing, but then again its just a `.txt` file. We also copy [the template](https://daviddaily.dev/david/d3k/src/branch/master/glovarsource) to the ini with the overwrite option enabled.